Privacy Policy — Carance
Effective date: December 8, 2025
1. Introduction
Carance ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding your information when you use our website and services.
2. Information We Collect
- Contact information: name, email, phone (when provided) to respond to inquiries or callback requests.
- Travel information (optional): itinerary details, booking reference, travel dates — used only to provide guidance when you request assistance.
- Usage data: technical data such as IP address, browser type and pages visited to improve the site and services.
3. How We Use Your Data
We use collected data to provide and improve our services, respond to requests, process callback requests and match you with an appropriate agent, and comply with legal obligations.
4. Sharing and Disclosure
We do not sell personal data. We may share information with third-party service providers solely to deliver the requested services (for example, an agent or payment processor). We will disclose information when required by law.
5. Data Security
We implement reasonable security measures to protect data. However, no online method is 100% secure; avoid sending highly sensitive information (such as full payment card numbers) via general contact forms.
6. Your Rights
You may request access, correction, or deletion of your personal data. To make a request, contact us at info@carance.site.
7. Cookies & Tracking
We may use cookies and simple analytics to understand website usage. You can control cookies via your browser settings.
8. Changes to this Policy
We may update this policy. Changes will be posted on this page with an updated effective date.
Contact: info@carance.site
Terms of Service — Carance
Effective date: December 8, 2025
1. Acceptance
By using Carance website and services, you agree to these Terms of Service. If you do not agree, please do not use the service.
2. Service Description
Carance provides independent phone-based guidance and referral services to travelers. We assist with information about bookings, itinerary changes, reissues, refunds and eCredits. We do not sell airline tickets directly, nor are we an airline or an authorized representative of any carrier.
3. Payments and Fees
Certain services may require payment or fees, which will be clearly presented at the point of purchase. Refund and cancellation terms for paid services will be described where applicable.
4. User Obligations
You agree to provide accurate information and to use the service lawfully. You must not use the service for fraudulent or illegal activities.
5. Disclaimers & Liability
Carance provides guidance and referrals. We make reasonable efforts to ensure accurate information, but we do not guarantee specific outcomes. Carance is not liable for losses resulting from airline decisions, fare rules, or third-party actions.
6. Intellectual Property
All content on the site is our property or used with permission. You may not reproduce content without permission.
7. Changes to Terms
We may modify these Terms at any time. Updated terms will be posted on this page with a new effective date.
8. Contact
For questions regarding these Terms, contact info@carance.site.